FAQs

FAQs

Where do you ship to?

Currently we only ship to places within India. We will shortly be starting our International Shipping services. 

What is the average shipping time?

The processing time for Unframed Prints and smaller souvenirs will take about 1-2 days. The processing time for Framed Prints will take up to 2-3 days. The shipping time will vary between 3-5 days after processing your order. 

Do you accept cancellations?

Our team starts work immediately after receiving your order and a cancellation is not possible. 

What do I do if I receive a damaged or incorrect product?

If you receive a damaged, defective or incorrect item, please contact us at contact@mogshop.in with details of the product and the defect  (photographs of product and packaging) within 24 hours of receiving your product. 

In case the item is damaged or incorrect, we will send you a replacement. 

What do I do if I receive a defective product?

In case your item is defective you can send the item you consider defective to: MOG Shop, Museum of Goa, Plot No 79, Pilerne Industrial Estate, Pilerne, Bardez, Goa, 403511

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

What payment methods do you accept?

You can securely checkout of our website using Debit/Credit Card, Net-banking, UPI & Wallets.

Do you accept custom made orders?

Yes. Please write to us at contact@mogshop.in with your request.

What paper and ink quality do you use?

Our Premium Quality Fine Art Prints use archival inks for maximum longevity. The paper is a heavy weight, 230 GSM Matte Paper, top coated with an ink-receptive layer.

What are the different sizes available for prints?

The sizes of the artworks depend on the original artwork. Currently, we have artwork available in A5, A4, A3, A2, A1, A0, 8X8, 12X12 and 16X16 inches.

Check out our Size Guide for more information. 

What is the size of the frame?

All framed works will have an 1/2-1 inch mount and 1/2-1 inch frame.

What is the material of the frames and glass?

Our fiber frames are available in four colours: Black, White, Brown and Sepia. All artworks will be framed with an off-white mount and clear acrylic sheet instead of glass.

What is the material of the Window souvenirs?

All our windows are handcrafted by local women. The material used is distemper paint on fiberglass.

How do I look after my art prints?

Respect: Handle the prints as gently as possible.

Care: Never place a print in direct sunlight or near a heat source.

Protect: Frame or mount your print for better longevity.

Prevent: Always use cotton gloves to handle prints to avoid fingerprints on them. We have enclosed a pair of gloves especially for you.