Refund, Returns & Cancellation

Return/Refund Policy

We do not accept returns or exchanges unless the item you purchased is damaged, defective or incorrect. If you receive a damaged, defective or incorrect item, please contact us at with details of the product and the defect within 24 hours of receiving your product. 

In case the item is damaged, we will send you a replacement. 

However, in case your item is defective you can send the item you consider defective to:

MOG Shop, Museum of Goa, Plot No 79, Pilerne Industrial Estate, Pilerne, Bardez, Goa, 403511

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Some items are non-refundable and non-exchangeable. These include items that are on sale.